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Complaints & Comments

We always try to provide the best service possible, but there may be times when you feel that this has not happened. The following information explains our in-house complaints procedure, drawn-up to respond to patient grievances. Our practice procedure is not able to deal with questions of legal liability or compensation. We hope that you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. If you use this procedure it will not affect your right to complain to the Health Service Authority. Please note that we have to respect a duty of confidentiality to patients and a patient's consent will be necessary if a complaint is not made by the patient in person. If you wish to make a complaint, please telephone or write to our office manager. Full details will be taken and a decision made on how best to undertake the investigation.

Click here to download our complaints and comments leaflet.

Click here to download our complaints policy.

External Support

There are various bodies ideally placed to assist those looking for some form of redress. If you do require help to formulate a complaint or need more information you can approach:

The Patient Advice and Liaison Service (PALS)
Telephone: 0800 587 9159

SEAP (Support, Empower, Advocate, Promote)

The Care Quality Commission (CQC)
Telephone: 0300 061 6161


We are happy to accept and consider comments and suggestions from our patients. Please present your views in writing at reception or use our suggestion box.

Your Neighbourhood Professionals. Just a Click Away!
Southwell House, Back Lane Rochford, Essex, SS4 1AY
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Your Neighbourhood Professionals. Just a Click Away!
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