Rochford Medical Practice patient appointment booking system
In order to improve the service we provide to patients we have reviewed the current systems in place and are making some changes that you need to be aware of.
- All GP appointments for the day will be made available from 6.30am. You will not be required to call back at 1pm to get an afternoon/evening appointment.
- If a GP appointment is not available you will be offered the opportunity to speak to or to see another health care professional through a Triage system. We would encourage you to use this system. If the health care professional assessing you feels it is necessary for you to be seen by a GP they will have direct access to consult with a GP on site and get back to you
- If you are required to book any follow up appointments you will be able to pre book these and not have to phone the surgery on the day.
We welcome your feedback and comments.
Please phone the Practice if you require seeing a Doctor.
Whenever possible, we will book your appointment with the doctor of your choice. Please let Reception know your preference at the time of booking.
Booking Appointments Online
You can also book selected appointments via SystmOnline. Please ask at reception to sign up to this service.
Important Information: When booking the appointment online you need to ensure that you select the appropriate Clinician for the appointment, or you may need to rebook the appointment without being seen. For example if you book an appointment with the nurse and the issue is one which should be seen by a GP you will need to then book a separate appointment with the GP. If you are unsure who you need to see please call our reception team to book the appointment and they will be able to direct you to the appropriate clinician.
If you have registered for online access to our appointment booking or prescription renewal, please click the following link:
Late Arrivals for Appointments
If a patient is late for a routine appointment, it is practice policy to ask the patient to make another appointment, however, the doctor or nurse may still see you if time allows. Our practice is busy, and time keeping is essential if we are to provide patients with the best treatment and service they expect. We do ask for your patience if the health care professional you have an appointment with is running late. We endeavour to run to time but the nature of our work does not always allow this to be possible.
Should you need a chaperone present at a consultation or procedure then please alert reception staff that can ensure that one is available for the appointment? It is standard practice policy for patients to be offered a chaperone for any examination.