Care Quality Commission Update
Positive feedback from CQC after recent unannounced inspection.
Rochford Medical Practice was subject to another inspection in October.
The CQC wrote :-
"This inspection was unannounced and took place on 10 October 2017.
The practice action plan developed to manage the concerns found in the previous inspection showed many actions had been completed and the status of current work.
We were satisfied that the practice had taken sufficient action to mitigate the risks identified at our inspection in January 2017..........."
The assessors verbally fed back that they saw significant improvement and progress.
This is very good news for the surgery and all those committed to giving a high quality of patient care. We will continue to work hard over the coming months to continue and build on the good work to date.
As part of our improvement plan to improve patient experience we will be having our upgraded phone system installed on 19th December. This will not interfere with the phones on that day. We will post a brief overview of the system nearer the time.